Category Archives: Innovation

A New Day for the Global Voice of Quality

It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. The quality improvement movement grew from the … Continue reading

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Negentropic: The 2d Law of Thermodynamics and Sustaining Improvement Efforts

ASQ has “graduated” me to the status of a “Voices of Influence Alumni” blogger.  Hopefully my advanced studies in Blogology have helped me, and those reading this blog 🙂 Recently, in his monthly “View From the Q,” ASQ Executive Paul … Continue reading

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Innovation, Leadership, Quality | 2 Comments

“Moneyball Government” – Evidence and Trials in the “Court” of the Organization

In the past year, several ideas have dominated the discourse on improving government.  A couple of months ago, the President called for improving the management and results of government.  A recent OMB Memorandum, M-13-17, specifically calls for “evidence based management” … Continue reading

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Us vs. Them: Leading for the Org, or for the People?

The following is a comment I wrote in response to someone’s notion that in leadership, you might WANT to put “people first,” but that you really have to put the goals of the organization first. So… First, there is a … Continue reading

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Drama, Dysfunction, Leadership and Culture: Build the Way Forward, Together

My response to a post on a well-known blog about leadership, dealing with “drama” and the various forms of interpersonal dysfunction in an organization. The writer cites a CEO he knows, who claims he refuses to spend his time trying … Continue reading

Posted in Adaptive Capacity, Change, Complexity, Dialogue, Innovation, Networks | 1 Comment

Whose Q? GM’s New Quest for Quality

Recently, Laurel Nelson-Rowe of ASQ, interviewed Terry Woychowski of general Motors.  Terry is GM’s recently-appointed VP for Global Quality.  In the interview’s video segments at  http://asq.org/blog/2011/09/the-ps-and-qs-of-the-new-general-motors/ we get a clear discussion of Mr. Woychowski’s vision for General Motors. One thing particularly … Continue reading

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Competitive Advantage: Can we self-organize our way back?

In a well-publicized recent report, the World Economic Forum had the United States slipping to fifth place in competitiveness.  You can read about the report at http://www.msnbc.msn.com/id/44423519/ns/business-stocks_and_economy/t/us-falls-th-global-competitiveness-survey-shows/?GT1=43001 The article notes the slip is in part due to “declining faith in US … Continue reading

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Leadership for Turbulent Times: the changing role of leaders

“. . . competition, we see now, is destructive. It would be better if everyone would work together as a system, with the aim for everybody to win. What we need is cooperation and transformation to a new style of … Continue reading

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The “EX” Factors: Ford’s Quality Journey

Last month I attended the annual World Conference on Quality and Improvement in Pittsburgh.  It was an exciting time for me, as I supported the publication of my Primer on Complexity and Quality, and gave a very well-attended session on … Continue reading

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Questions for students & all: Complexity and the History of Psychology

Most years over the past decade, I have delivered a three-hour interactive workshop to doctoral students in school psychology. At times, I have worked with students in a class on community school psychology. At other times, I come in with … Continue reading

Posted in Change, Complexity, Dialogue, Education, Innovation, Networks | 8 Comments