Category Archives: Continuous Process Improvement

A New Day for the Global Voice of Quality

It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. The quality improvement movement grew from the … Continue reading

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Negentropic: The 2d Law of Thermodynamics and Sustaining Improvement Efforts

ASQ has “graduated” me to the status of a “Voices of Influence Alumni” blogger.  Hopefully my advanced studies in Blogology have helped me, and those reading this blog 🙂 Recently, in his monthly “View From the Q,” ASQ Executive Paul … Continue reading

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Innovation, Leadership, Quality | 2 Comments

“Moneyball Government” – Evidence and Trials in the “Court” of the Organization

In the past year, several ideas have dominated the discourse on improving government.  A couple of months ago, the President called for improving the management and results of government.  A recent OMB Memorandum, M-13-17, specifically calls for “evidence based management” … Continue reading

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Us vs. Them: Leading for the Org, or for the People?

The following is a comment I wrote in response to someone’s notion that in leadership, you might WANT to put “people first,” but that you really have to put the goals of the organization first. So… First, there is a … Continue reading

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Turrell, Guggenheim, Wright, and Wrong.

My family and I love the unique art of James Turrell.  When I learned that the Guggenheim museum in Manhattan was participating in a national retrospective of Turrell’s work, and featuring a new site-specific transformational piece, I went online and … Continue reading

Posted in Adaptive Capacity, Change, Community, Complexity, Continuous Process Improvement, Creativity, Quality, Uncategorized | Leave a comment

The Good, the Bad, and the Ugly: Apple, Verizon, and Customer Service

Like many people today, I own and use a variety of portable computing devices.  For the past two years, I have had an Apple iPhone 4, which I got on the first day they were offered by my wireless provider, … Continue reading

Posted in Change, Continuous Process Improvement | 1 Comment

Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge

Hi again, to all interested in process and organizational improvement.  After a personal leave from the blogosphere, I am back with my fellow ASQ “Voices of Influence.”  In this post, I am playing a bit of “catch-up.”  This post responds … Continue reading

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Government Improvement, Quality | 1 Comment

Adaptive Behavior and Regulatory Compliance

From 1976 to 2002, I worked as a Compliance Specialist for the U.S. Department of Labor’s Wage and Hour Division.  In that capacity, I enforced about 80 different laws, including Federal minimum wage, overtime, child labor, migrant farm labor, family … Continue reading

Posted in Adaptive Capacity, Change, Complexity, Continuous Process Improvement, Government Improvement | 1 Comment

Complexity and Behavioral Health: EBP and PBE

Three years ago I went to work as a Senior Advisor at SAMHSA, the Federal Substance Abuse and Mental Health Services Administration.  My job was to oversee process improvement efforts at the agency responsible for giving out $3billion a year … Continue reading

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Whose Q? GM’s New Quest for Quality

Recently, Laurel Nelson-Rowe of ASQ, interviewed Terry Woychowski of general Motors.  Terry is GM’s recently-appointed VP for Global Quality.  In the interview’s video segments at  http://asq.org/blog/2011/09/the-ps-and-qs-of-the-new-general-motors/ we get a clear discussion of Mr. Woychowski’s vision for General Motors. One thing particularly … Continue reading

Posted in ASQ, Change, Continuous Process Improvement, Creativity, Innovation, Quality | 1 Comment