Category Archives: Quality

A New Day for the Global Voice of Quality

It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. The quality improvement movement grew from the … Continue reading

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Negentropic: The 2d Law of Thermodynamics and Sustaining Improvement Efforts

ASQ has “graduated” me to the status of a “Voices of Influence Alumni” blogger.  Hopefully my advanced studies in Blogology have helped me, and those reading this blog 🙂 Recently, in his monthly “View From the Q,” ASQ Executive Paul … Continue reading

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Innovation, Leadership, Quality | 2 Comments

Turrell, Guggenheim, Wright, and Wrong.

My family and I love the unique art of James Turrell.  When I learned that the Guggenheim museum in Manhattan was participating in a national retrospective of Turrell’s work, and featuring a new site-specific transformational piece, I went online and … Continue reading

Posted in Adaptive Capacity, Change, Community, Complexity, Continuous Process Improvement, Creativity, Quality, Uncategorized | Leave a comment

Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge

Hi again, to all interested in process and organizational improvement.  After a personal leave from the blogosphere, I am back with my fellow ASQ “Voices of Influence.”  In this post, I am playing a bit of “catch-up.”  This post responds … Continue reading

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Government Improvement, Quality | 1 Comment

Whose Q? GM’s New Quest for Quality

Recently, Laurel Nelson-Rowe of ASQ, interviewed Terry Woychowski of general Motors.  Terry is GM’s recently-appointed VP for Global Quality.  In the interview’s video segments at  http://asq.org/blog/2011/09/the-ps-and-qs-of-the-new-general-motors/ we get a clear discussion of Mr. Woychowski’s vision for General Motors. One thing particularly … Continue reading

Posted in ASQ, Change, Continuous Process Improvement, Creativity, Innovation, Quality | 1 Comment

The Right “Q” for Turbulent Times: the past, present & future of the quality movement

Do you know what your organization stands for?  When you see a question like that, it may call to mind an actual mission or vision statement.  For many, it suggests a sense of the core value or values that influence … Continue reading

Posted in ASQ, Change, Continuous Process Improvement, Quality | 5 Comments

The “EX” Factors: Ford’s Quality Journey

Last month I attended the annual World Conference on Quality and Improvement in Pittsburgh.  It was an exciting time for me, as I supported the publication of my Primer on Complexity and Quality, and gave a very well-attended session on … Continue reading

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