Monthly Archives: June 2011

The “EX” Factors: Ford’s Quality Journey

Last month I attended the annual World Conference on Quality and Improvement in Pittsburgh.  It was an exciting time for me, as I supported the publication of my Primer on Complexity and Quality, and gave a very well-attended session on … Continue reading

Posted in ASQ, Continuous Process Improvement, Creativity, Innovation, Quality | Leave a comment

Resonance, Coupling, Complexity, and Community

From time to time I work as a guest leecturer to classes of doctoral students in psychology. These are primarily students in the field of community school psychology. More recently, I’ve worked with classes in the broader field of community … Continue reading

Posted in Change, Community, Complexity, Networks | Leave a comment