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Category Archives: ASQ
A New Day for the Global Voice of Quality
It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. The quality improvement movement grew from the … Continue reading
Negentropic: The 2d Law of Thermodynamics and Sustaining Improvement Efforts
ASQ has “graduated” me to the status of a “Voices of Influence Alumni” blogger. Hopefully my advanced studies in Blogology have helped me, and those reading this blog 🙂 Recently, in his monthly “View From the Q,” ASQ Executive Paul … Continue reading
Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge
Hi again, to all interested in process and organizational improvement. After a personal leave from the blogosphere, I am back with my fellow ASQ “Voices of Influence.” In this post, I am playing a bit of “catch-up.” This post responds … Continue reading
Whose Q? GM’s New Quest for Quality
Recently, Laurel Nelson-Rowe of ASQ, interviewed Terry Woychowski of general Motors. Terry is GM’s recently-appointed VP for Global Quality. In the interview’s video segments at http://asq.org/blog/2011/09/the-ps-and-qs-of-the-new-general-motors/ we get a clear discussion of Mr. Woychowski’s vision for General Motors. One thing particularly … Continue reading
Posted in ASQ, Change, Continuous Process Improvement, Creativity, Innovation, Quality
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The Right “Q” for Turbulent Times: the past, present & future of the quality movement
Do you know what your organization stands for? When you see a question like that, it may call to mind an actual mission or vision statement. For many, it suggests a sense of the core value or values that influence … Continue reading
Posted in ASQ, Change, Continuous Process Improvement, Quality
5 Comments
The “EX” Factors: Ford’s Quality Journey
Last month I attended the annual World Conference on Quality and Improvement in Pittsburgh. It was an exciting time for me, as I supported the publication of my Primer on Complexity and Quality, and gave a very well-attended session on … Continue reading
Posted in ASQ, Continuous Process Improvement, Creativity, Innovation, Quality
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Searching for Q’s: ASQ and the Future of Quality
The American Society for Quality (Now officially just “ASQ”) has a long and rich history of advocacy and teaching in the field of quality improvement. The origins of the quality movement are reflected in the Society’s original name- ASQC, or … Continue reading
Posted in ASQ, Change, Complexity, Continuous Process Improvement
2 Comments
Q U: The Quest for Quality in Education
In his monthly blog, “View from the Q,” ASQ Executive Paul Borawski dreams of a day when the methods of quality improvement will be the norm in improving education outcomes. Paul points to 2010 Baldrige winners, Montgomery County Schools (Maryland), … Continue reading
The marriage of “quality” & “complexity” – a global call.
A while back, I received an email from a person in India. He is a Six Sigma Black belt, and works for a financial services firm. While I was intrigued with the application of Six Sigma methods to the delivery … Continue reading
Posted in ASQ, Change, Complexity, Continuous Process Improvement, Uncategorized
1 Comment
The Emergence of Social Responsibility
In 1993, I did a lecture tour of Brazil, for the US Information Agency (USIA). My lectures were about quality and process improvement, through union-management collaboration. At one of my lectures, I was presented with a copy of the book … Continue reading
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