Category Archives: ASQ

A New Day for the Global Voice of Quality

It has been a while since I explored the world of those committed to improving “quality.” My own work at the U.S. Department of Labor was focused on this for nearly 15 years. The quality improvement movement grew from the … Continue reading

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Negentropic: The 2d Law of Thermodynamics and Sustaining Improvement Efforts

ASQ has “graduated” me to the status of a “Voices of Influence Alumni” blogger. ¬†Hopefully my advanced studies in Blogology have helped me, and those reading this blog ūüôā Recently, in his monthly “View From the Q,” ASQ Executive Paul … Continue reading

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Innovation, Leadership, Quality | 2 Comments

Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge

Hi again, to all interested in process and organizational improvement.¬† After a personal leave from the blogosphere, I am back with my fellow ASQ “Voices of Influence.”¬† In this post, I am playing a bit of “catch-up.”¬† This post responds … Continue reading

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Whose Q? GM’s New Quest for Quality

Recently, Laurel Nelson-Rowe of ASQ, interviewed Terry Woychowski of general Motors. ¬†Terry is GM’s recently-appointed VP for Global Quality. ¬†In the interview’s video segments at ¬†http://asq.org/blog/2011/09/the-ps-and-qs-of-the-new-general-motors/¬†we get a clear discussion of Mr. Woychowski’s vision for General Motors. One thing particularly … Continue reading

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The Right “Q” for Turbulent Times: the past, present & future of the quality movement

Do you know what your organization stands for? ¬†When you see a question like that, it may call to mind an actual mission or vision statement. ¬†For many, it suggests a sense of the core value or values that influence … Continue reading

Posted in ASQ, Change, Continuous Process Improvement, Quality | 5 Comments

The “EX” Factors: Ford’s Quality Journey

Last month I attended the annual World Conference on Quality and Improvement in Pittsburgh. ¬†It was an exciting time for me, as I supported the publication of my Primer on Complexity and Quality, and gave a very well-attended session on … Continue reading

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Searching for Q’s: ASQ and the Future of Quality

The American Society for Quality (Now officially just “ASQ”) has a long and rich history of advocacy and teaching in the field of quality improvement. The origins of the quality movement are reflected in the Society’s original name- ASQC, or … Continue reading

Posted in ASQ, Change, Complexity, Continuous Process Improvement | 2 Comments

Q U: The Quest for Quality in Education

In his monthly blog, “View from the Q,” ASQ Executive Paul Borawski dreams of a day when the methods of quality improvement will be the norm in improving education outcomes. Paul points to 2010 Baldrige winners, Montgomery County Schools (Maryland), … Continue reading

Posted in ASQ, Change, Complexity, Continuous Process Improvement, Creativity, Education, Innovation, Social Responsibility | 1 Comment

The marriage of “quality” & “complexity” – a global call.

A while back, I received an email from a person in India. He is a Six Sigma Black belt, and works for a financial services firm. While I was intrigued with the application of Six Sigma methods to the delivery … Continue reading

Posted in ASQ, Change, Complexity, Continuous Process Improvement, Uncategorized | 1 Comment

The Emergence of Social Responsibility

In 1993, I did a lecture tour of Brazil, for the US Information Agency (USIA). My lectures were about quality and process improvement, through union-management collaboration. At one of my lectures, I was presented with a copy of the book … Continue reading

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