About

Just another person finding their way.  Bruce Waltuck here, a long-time leader in the fields of public sector organizational change and process improvement.  Expertise and interest in applying concepts of complex adaptive systems to the work of leading change.  Pioneer in collaborative labor-management relationships.  Presenter and author, on stuff like customer service, quality, leadership, government improvement, data collection and analysis, collaborative dialogue, and more.  Fan of New Mexican cuisine, early blues music, and the artistry of flying dual-line kites.  Degrees in economics from the Maxwell School at Syracuse University, and in Complexity, Chaos, and Creativity, from the University of Western Sydney (yes it really says that on the diploma).  @complexified on Twitter, hence the blog name.

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