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Forward Into the Past
- The Good, the Bad, and the Ugly: Apple, Verizon, and Customer Service
- Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge
- Adaptive Behavior and Regulatory Compliance
- Adaptive Organizations: Towards Mastery in the Moment
- Complexity and Substance Abuse Prevention: Are you SPF-y Enough?
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ASQ Voices of Influence
- Aimee Siegler, ASQ Voice of Influence blogger
- Anshuman Tuwari
- ASQ Director Blog- Paul Borawski
- Cesar Diaz Guevara, ASQ Voice of Influence blogger
- Chris Hermenitt
- Christopher Dancy, ASQ Influential Voices blogger
- David Levy, ASQ Influential Voices blogger
- Dennis Arter, ASQ Influential Voices blogger
- Dr. Robert Burney, ASQ Influential Voices blogger
- Guy Wallace, ASQ Voice of Influence blogger
- Jennifer Stepniowski, ASQ Voice of Influence blogger
- Kerrie Ann Christian, ASQ Voice of Influence blogger
- Lori Dellinger, ASQ Voice of Influence blogger
- Matthew Heusser, ASQ Voice of Influence blogger
Blogroll
- Aimee Siegler, ASQ Voice of Influence blogger
- ASQ Director Blog- Paul Borawski
- Cesar Diaz Guevara, ASQ Voice of Influence blogger
- Chris Hermenitt
- Dennis Arter, ASQ Influential Voices blogger
- Documentation
- Dr. Robert Burney, ASQ Influential Voices blogger
- Guy Wallace, ASQ Voice of Influence blogger
- Jennifer Stepniowski, ASQ Voice of Influence blogger
- Kerrie Ann Christian, ASQ Voice of Influence blogger
- Lori Dellinger, ASQ Voice of Influence blogger
- Matthew Heusser, ASQ Voice of Influence blogger
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@complexified Twitter Feed
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- Hmm.. :-) RT @CustServGreeter Topic for 5/21 #custserv:"Can the location feature of smartphones help customer service?" 9 PM ET 9 hours ago
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- RT @thehrgoddess: People don't change that much. Don't waste time trying to put in what was left out. Try to draw out what was left in. ~M.… 9 hours ago
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Category Archives: Uncategorized
Adaptive Organizations: Towards Mastery in the Moment
The highly-regarded Altimeter Group has asked on their website, for comments about Adaptive Organizations. Let’s take a look at what this means, and why developing greater adaptive capacity is important for organizations. Adaptive means able to change in response … Continue reading
Posted in Uncategorized
Tagged Adaptive, change, complexity, leadership, Mastery, Organization
2 Comments
How F.A.R. is Your Leadership?
In a recent exchange on Twitter, I was asked about my use of the Cynefin Framework. For the uninitiated, this is a way of thinking about and making sense of different types of challenges in organizations. The Cynefin Framework has … Continue reading
Posted in Uncategorized
2 Comments
Gazing into the Q-Ball: I see three Bs…
Over the past year, I’ve been pleased to serve as one of ASQ’s “Voices of Influence” bloggers. In his December year-end post, ASQ exec Paul Borawski wrote about the future of the quality movement, and two disappointments in 2011. You … Continue reading
The marriage of “quality” & “complexity” – a global call.
A while back, I received an email from a person in India. He is a Six Sigma Black belt, and works for a financial services firm. While I was intrigued with the application of Six Sigma methods to the delivery … Continue reading
Posted in ASQ, Change, Complexity, Continuous Process Improvement, Uncategorized
1 Comment
I Like Safe Food: the case for third-party inspection
Recently, ASQ Exec Paul Borawski wrote a blog post about third-party inspectors to assure food safety. Paul noted that ASQ supports this sort of process, and asked about the experience of others with third-party inspection. On the general issue of … Continue reading
Walk Not Into Temptation: Demonizing Government Workers and Unions
The attacks on government workers that (in)famously began with Reagan’s oft-repeated crack that “government IS the problem…” were wrong then, and wrong now. It is possible that government, with tougher procedures for discipline and dismissal, has a slightly higher percentage … Continue reading
The public’s interest: Support for the Baldrige Excellence System
First, the up-front disclaimer. The American Society for Quality, has asked me to participate in their new social media initiative. I am one of a number of people identified as “Voices of Influence.” For those who follow such things, I … Continue reading
Con-fer-ence: the art of intending what you’ll do together
Recently I attended a conference as a presenter. It occurred to me that I have been doing conference presentatins since 1980 (NY State Association of Rehabilitation Facilities- on Federal law regulating employment of disabled persons). Over the past 30 years, I have … Continue reading
Posted in Change, Conferences, Innovation, Networks, Uncategorized
2 Comments
