Category Archives: Quality

Quality in Government: Answers, Questions, and the “AS IF…” to “BOTH…AND…” Challenge

Posted on April 8, 2013 by

Hi again, to all interested in process and organizational improvement.  After a personal leave from the blogosphere, I am back with my fellow ASQ “Voices of Influence.”  In this post, I am playing a bit of “catch-up.”  This post responds … Continue reading →

Posted in Adaptive Capacity, ASQ, Change, Complexity, Continuous Process Improvement, Government Improvement, Quality | 1 Comment

Whose Q? GM’s New Quest for Quality

Posted on October 13, 2011 by

Recently, Laurel Nelson-Rowe of ASQ, interviewed Terry Woychowski of general Motors.  Terry is GM’s recently-appointed VP for Global Quality.  In the interview’s video segments at   http://asq.org/blog/2011/09/the-ps-and-qs-of-the-new-general-motors/  we get a clear discussion of Mr. Woychowski’s vision for General Motors. One … Continue reading →

Posted in ASQ, Change, Continuous Process Improvement, Creativity, Innovation, Quality | 1 Comment

The Right “Q” for Turbulent Times: the past, present & future of the quality movement

Posted on September 6, 2011 by

Do you know what your organization stands for?  When you see a question like that, it may call to mind an actual mission or vision statement.  For many, it suggests a sense of the core value or values that influence … Continue reading →

Posted in ASQ, Change, Continuous Process Improvement, Quality | 5 Comments

The “EX” Factors: Ford’s Quality Journey

Posted on June 28, 2011 by

Last month I attended the annual World Conference on Quality and Improvement in Pittsburgh.  It was an exciting time for me, as I supported the publication of my Primer on Complexity and Quality, and gave a very well-attended session on … Continue reading →

Posted in ASQ, Continuous Process Improvement, Creativity, Innovation, Quality | Leave a comment