Find It..
-
Forward Into the Past
The Vault: Archives
ASQ Voices of Influence
- Aimee Siegler, ASQ Voice of Influence blogger
- Anshuman Tuwari
- ASQ Director Blog- Paul Borawski
- Cesar Diaz Guevara, ASQ Voice of Influence blogger
- Chris Hermenitt
- Christopher Dancy, ASQ Influential Voices blogger
- David Levy, ASQ Influential Voices blogger
- Dennis Arter, ASQ Influential Voices blogger
- Dr. Robert Burney, ASQ Influential Voices blogger
- Guy Wallace, ASQ Voice of Influence blogger
- Jennifer Stepniowski, ASQ Voice of Influence blogger
- Kerrie Ann Christian, ASQ Voice of Influence blogger
- Lori Dellinger, ASQ Voice of Influence blogger
- Matthew Heusser, ASQ Voice of Influence blogger
Blogroll
- Aimee Siegler, ASQ Voice of Influence blogger
- ASQ Director Blog- Paul Borawski
- Cesar Diaz Guevara, ASQ Voice of Influence blogger
- Chris Hermenitt
- Dennis Arter, ASQ Influential Voices blogger
- Documentation
- Dr. Robert Burney, ASQ Influential Voices blogger
- Guy Wallace, ASQ Voice of Influence blogger
- Jennifer Stepniowski, ASQ Voice of Influence blogger
- Kerrie Ann Christian, ASQ Voice of Influence blogger
- Lori Dellinger, ASQ Voice of Influence blogger
- Matthew Heusser, ASQ Voice of Influence blogger
- Plugins
- Suggest Ideas
- Support Forum
- Themes
- WordPress Blog
- WordPress Planet
Categories
Meta
@complexified Twitter Feed
- Not an NBA fan, but the drama of tonight's game, & the back-&-forth of the final minutes of the 4th quarter, have been superb. 4 hours ago
- Need to go. Thanks as always to the great #custserv team for another terrific topic and dialogue! 6 hours ago
- RT @KateNasser: TYVM @justcoachit LEAD: Learn-Empathize-Assess-Deliver bit.ly/11CFOl1 by @katenasser #custserv #peopleskills #Leade… 7 hours ago
- Negativity bias: MT @Hyken A9: Invisible service: When something happens that is supposed to..it usually goes unnoticed. #custserv 7 hours ago
- A9: not that I know of ;) RT @MarshaCollier: Q9: Have you ever had an "invisible customer service" experience? #custserv 7 hours ago
- So true! RT @HollyChessman @MarshaCollier I learn from the best here on #custserv 7 hours ago
- @YKatja thanks for the RT! 7 hours ago
- @bethwaithes @umairh thank you for the RT, Beth. Have a great day! 7 hours ago
- #custserv A8: any potential legal issue- discrimination, personal injury, property damage, all need proper referrals. 7 hours ago
- @MarshaCollier i am here but to serve :-) #custserv 7 hours ago
Monthly Archives: September 2011
What’s the Point of Planning?
NOTE: this article first appeared in January 2005. It is freely available through the ASQ website. What’s the Point of Planning? Bruce A. Waltuck November, 2005 Appeared in the Journal of Quality and Participation January 2006 What is the real … Continue reading
Competitive Advantage: Can we self-organize our way back?
In a well-publicized recent report, the World Economic Forum had the United States slipping to fifth place in competitiveness. You can read about the report at http://www.msnbc.msn.com/id/44423519/ns/business-stocks_and_economy/t/us-falls-th-global-competitiveness-survey-shows/?GT1=43001 The article notes the slip is in part due to “declining faith in US … Continue reading
The Right “Q” for Turbulent Times: the past, present & future of the quality movement
Do you know what your organization stands for? When you see a question like that, it may call to mind an actual mission or vision statement. For many, it suggests a sense of the core value or values that influence … Continue reading
Posted in ASQ, Change, Continuous Process Improvement, Quality
5 Comments